• ArtGemsc offers a FREE SHIPPING on order values above $200.
  • For orders below $200,  a shipment of $10 will be charged.
  • International Express Shipping takes 7-10 days for delivery.
  • Express shipments are sent through EMS.

Frequently Asked Questions:

What do the Days to Dispatch mean? (How soon will my order be shipped?)

The Days of Dispatch is the number of days we take to ready your package and hand it over to the courier company. The days for dispatch are 1-2 days if your product is ready to ship (make-to-order jewelry and special gemstone cut will take a longer time, for these details please contact us by phone at 77085730354 or e-email artgemsc@com).

Is my shipment safe?

All our shipments are packaged with great care in durable, tamper-evident packaging (similar to the packaging of e-commerce leaders).

Can I track my shipment?

Yes, you can track your shipment online. All our shipments are sent by reputed couriers like DHL e-commerce, KazPost, DHL express, and EMS. As soon as the product is dispatched from our office, you shall receive an email with the Tracking ID and instructions to guide you.

Are there any hidden costs (sales tax, octroi etc.)?

No, there are no hidden costs. The amount mentioned at the time of placing the order and on your order receipt is what the product costs you. Any applicable octroi etc. is paid by the company.

Frequently Asked Questions: International Shipping

Which countries do you ship to?

We ship to 100+ countries and territories. Best still, we offer free shipping WORLDWIDE for all orders above $200

What Shipping Options can I choose from?

As mentioned earlier, for orders above $200, we offer Free Shipping Worldwide.
For orders below that value, you have an option to select from Postal Shipping (10-15 days) and Express Shipping (2-10 days).

Please note that certain courier companies have restrictions on carrying certain types of natural gemstones and jewelry.

What about Custom Charges, Duties, etc.?

Please be advised that we are not responsible for any customs charges, duties, VAT, etc. that your country may be charging as these vary from case to case and are beyond our reach. However, note that currently there is no import duty on loose gemstones in the US, Canada and Europe. In other countries, this typically ranges around 1% only. Additionally, professional buyers can also recover the VAT. You are advised to contact your local customs for any clarification. Additionally, feel free to contact us, and we may in some cases have older experiences from customers to share.

Also, please note that for international orders that AFTER dispatch, are either refused by the customer or canceled, the customer will be liable for all custom duties and VAT charged by their country, in order to return the items back to us. Only after receipt of the item by us, any balance due to the customer, less all fees, customs duties, and VAT, will be refunded to the customer as per the refund timeline.

Is my shipment safe?

All our international shipments are packaged with double care! We understand that the journey is long and far, and ensure that you will not be disappointed. Additionally, we partner with reputable logistics providers like EMS that take good care of your package. Our shipments are sent in durable, tamper-evident packaging. Additionally, all our shipments are insured. The insurance cost is included in our shipping costs, and you do not need to pay anything extra.

Can I track my shipment?

All our shipments can be tracked online. However, postal shipments to certain countries like Afghanistan, etc. may see delayed tracking.

Do I need to show my identification to my local courier service for shipping?

In some countries, for high-value shipments, you will need to show a valid identification (Tax ID, social security number, etc.) to your local courier service for customs clearance. We recommend sharing this information with your courier for a smoother shopping experience.